Please read these terms and conditions which apply to the provision of hypnosis, hypnotherapy and stress management consultations in the hypnotherapy practice, during home visits, any online therapy, and with the use of this website. They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment, continue with your course of therapy or browse this website. Please notify Tim Spencer of this situation.
Last amendment date: September 27th 2023
Therapy Consultations and Fees
Each consultation lasts for approximately one hour and the fee is dependant on the issue being explored. Please go to https://www.releaseyourblocks.co.uk/booking to see the latest fees.
Disclaimer
Tim Spencer is a trained Hypnotherapist, Emotional Freedom Technique (EFT), Kinetic Shift Practitioner and Life Coach. As such he can help with many issues that are based on retraining the mind to achieve an agreed outcome. Tim Spencer is NOT medically trained and therefore cannot and will not diagnose medical issues, mental or physical. Where appropriate, he will however encourage you to seek medical advice and diagnosis from your GP.
Consultation fee changes
You agree to pay the published fee for the consultation in full on making your first appointment. Please see the refund policy below.
Tim Spencer reserves the right to change fees without notice, but only for new clients. Existing clients will only be affected by fee changes if they have completed a series of agreed sessions and then would like to book for for a different issue.
Medical Conditions
A medical questionnaire is to be completed before the 1st session. All medical information is kept confidential and will not be shared with anyone unless required by the laws of England and Wales.
Cancellation
If you wish to change, postpone or cancel an appointment, 48 hours notice must be given, or the cost of the full session is payable. Please contact Tim Spencer on 07979 864718 to make your cancellation.
If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account.
Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 1 year.
Refund of unused deposits, full payment fees & “gift payments”
Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for treatment within this period.
Refund requests should be made by email within the 3 month period following payment. Refunds granted will be less the payment processors transaction fee plus an administration of £10.
Punctuality
If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone (07979 864718). Whilst Tim Spencer will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.
Confidentiality
Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, Tim Spencer will only supply client-approved information that he believes is in the best interests of the client.
Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.
Confidentiality and Continuous Professional Development (CPD)
The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.
Audio recordings of consultations are sometimes used as part of the supervision process between me and my supervisor. The recordings are only ever used for reference in Tim Spencer‘s presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.
Standards of behaviour
During the course of any therapy, Tim Spencer will treat you with respect and not abuse the trust that you put in him. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including him and his property. You agree to come to the sessions not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct that contravenes these standards of behaviour, he reserves the right to cancel the session and any further therapy sessions.
Cures
A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis. Tim Spencer guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.
Disclaimer
This website is provided for information only and is not intended to replace a consultation with your GP or other health care professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.
Online hypnotherapy and online therapy terms and conditions
Online therapy includes using any form of electronic or digital communication media and software application that is not face-to-face e.g. Zoom, FaceTime, WhatsApp, telephone, email and text etc. It can be in the form of video, audio or electronic mail/text. It is sometimes called e-therapy.
Context
You are seeking my professional services for personal therapy and not undertaking research for private use or publication.
You accept that the session or session booking may be terminated without notice or reimbursement if Tim Spencer should determine that the consultation is being used for any reason other than personal therapy.
You agree to submit only true and accurate information and will not omit any information that might be significant in your treatment.
Suitability for online therapy
- You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy.
- You are not feeling suicidal (please contact The Samaritans).
- You are not under the influence of alcohol or recreational drugs prior to starting your consultation.
- You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.
Completion of medical questionnaire
During your initial enquiries and decision to start therapy, you will agree to complete a medical questionnaire by email. This will include your personal details, and any medical and lifestyle issues that could affect your therapy.
Advance payment for online therapy sessions
Online therapy appointments including Zoom, require full payment at the time of booking for the mutually agreed appointment.
Duration of online therapy sessions
Online therapy sessions are usually 45-60 minutes in duration.
Electronic media malfunction or failure
Tim Spencer is not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. No refunds are given when technological malfunction or failure is on the part of the client.
Where there are technological malfunctions on Tim Spencer’s part, reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on my part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session. Offline contact details can be used for the remaining treatment where it is reasonably possible and mutually agreed.
Cancellation policy
48 hours notice is required for any appointment changes including cancellation and non-attendance. Any changes made within the 48 notice period will be charged at the full session rate.
Online confidentiality
All written information taken before, during and after your therapy is completely confidential. Most online communication media is encrypted and there may only be a security breach if one of the participating computers (or other hardware) contains a virus/trojan/malware. Tim Spencer uses up to date anti-virus and anti-malware software (AVG) to reduce the likelihood of any security breach. It is your responsibility to ensure that you have sufficient updated internet security measures in place to maintain confidentiality on your behalf.
Terms & conditions updates
These terms & conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted therapy after a long period of absence.
Online terms of service
Tim Spencer is a UK qualified and insured hypnotherapist. Tim Spencer follows professional codes of conduct that fulfil the membership requirements of UK based hypnotherapy associations.
All clients agreeing to use online therapy from Tim Spencer are accepting that this therapy contract/agreement, and the services to which it relate, are subject to the jurisdiction of the Laws of England and Wales, UK. You are accepting that any dispute or differences in relation to this contract/agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, UK.
All therapy services offered are not intended to be a substitute for professional medical advice, diagnosis and treatment. Please consult with your GP prior to your treatment to diagnose and treat any medical conditions.
Online therapy disclaimer
A well-motivated client is very likely to achieve realistic goals with online therapy. However, it is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis or therapy. Tim Spencer guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.